All orders are guaranteed for re-shipping in the case of non-delivery. Sometimes USPS forgets to scan some packages so it might take a little while for updates to occur from time to time.
What methods of Payment do you accept?
We accept all major credit cards and Bitcoin payments. We will update this FAQ as new forms of payment become available.
Does Botanicalz have a return policy?
Unopened packages are permissible to receive full refunds. All our products are heat sealed and must remain so to receive exchanges/returns. Orders can also be cancelled with a full a refund if they have not gone out for shipping
Where do you ship from?
All our orders are shipped from the West Coast aka the best coast.
When will my order be shipped?
All orders received before 1 p.m. PST will be shipping the same day. Depending on volume, we may even ship the same day if received after 1 p.m.